Shipping & Returns
ScentBloom ships authentic fragrance samples and decants across Canada and to the United States. Here's how shipping, returns and order issues work. Questions? Email info@scentbloom.ca.
Shipping rates
| Destination | Rate | Free shipping | Tracking |
|---|---|---|---|
| Canada (all provinces and territories) | $9.99 CAD flat rate | Orders over $100 | Included |
| United States | $15.99 USD flat rate | Orders over $100 | Included |
We don't ship outside Canada and the United States at the moment.
Processing and delivery times
Orders are shipped Monday to Friday. We aim to process and ship every order within two (2) business days; during busy periods it can take up to five (5) business days. Holidays and sales events can add delays. You'll receive a tracking number by email as soon as your order is dispatched.
Occasionally a product sells out before our inventory updates. If this delays your order, we'll contact you right away.
Returns
Opened samples and decants: non-returnable
Every ScentBloom decant is 100% authentic perfume, taken from the original manufacturer's bottle and carefully hand-decanted. We can't guarantee you'll love every scent, which is exactly why samples exist. For hygiene and safety reasons, we do not accept returns or give refunds on samples or decants once the outer box or envelope has been opened, even if the sample is unused.
Sealed, unopened orders
Returns are accepted only if the outer box or envelope is still sealed and unopened, exactly as you received it.
- Start your return: email info@scentbloom.ca within 14 days of delivery with your order number and the reason for the return. Please wait for our reply before sending anything.
- Ship it back: if your return is approved, we'll email you the return address. Pack the item in its original packaging and ship it within 7 calendar days of receiving our email. Return shipping costs are your responsibility. Returns sent after this window can't be accepted.
- Inspection: we inspect every return, which can take up to 10 days. If a return doesn't meet this policy, we'll contact you to arrange shipping it back to you at your cost.
- Refund or replacement: approved refunds go back to your original payment method; approved replacements ship promptly. Original shipping fees are non-refundable.
Damaged, wrong or defective items
Please check your order when it arrives and contact us within 5 days of delivery if an item is damaged, you received the wrong product, or anything else is wrong:
- Take clear photos of the item and its outer packaging.
- Email them to info@scentbloom.ca with your order number and a short description.
- Keep the product and packaging until we've reviewed your case.
We'll review it and work with you to make it right. See also our FAQ.